1. Introduction: Bringing Authentic Japanese Tatami to California
At Tokyo Tatami Maker, we are passionate about bringing authentic Japanese tatami to homes around the world. Recently, a customer from San Mateo, California, USA, ordered custom-sized tatami mats to complete their new home’s tatami room.
They were concerned about sizing, customization, and comfort, but through our personalized service, we were able to create a perfectly fitting solution. Let’s dive into their experience—from inquiry to installation—and see how our custom tatami mats transformed their space.
2. Customer Concerns and Initial Inquiry
Before ordering, the customer had a few key concerns:
- Room Fit: They were worried about whether standard-sized tatami mats would fit their space and if additional wooden borders would be necessary.
- Mat Thickness: They noticed that many tatami mats on the market were around 2 inches thick, but our mats were approximately 1.18 inches (30mm). Would they still provide the desired comfort?
They reached out to us two months before their home was completed, and we worked closely with them to create a custom design that fit their exact room dimensions.
3. Customization & Order Details
After discussing their needs, we proposed a fully customized solution:
✅ Tatami Details:
- Product: Classic Black-Heri Tokyo Yellow Long
- Room Size: 119 in × 112 in × 1.2 in
- Number of Tatami Mats: 6
- Special Customization:
- Full 4-sided cloth borders (instead of the usual 2-sided finish)
- Precise sizing to fit the room without gaps
| Tatami Type | Size (in) | Quantity | Price per mat | Total Price |
|---|---|---|---|---|
| A Type | 59.0 × 37.33 × 1.2 | 4 | $380 | $1520 |
| B Type | 74.66 × 29.5 × 1.2 | 2 | $380 | $760 |
| Total Cost | $2280 (including shipping) | |||
- 📦 Production Time: 1 week
- 🚛 Shipping Time: 4 days to California
4. Customer Experience After Installation
Once the tatami mats arrived, the customer immediately installed them. Here’s what they had to say:
🗣️ Customer Testimonial:
“We literally just received our tatami mats and immediately installed them. Words cannot express how happy we are with the last, missing element for our tatami room. They are stunning, and the fit was perfect! Thank you so much for all your help. Wishing you and your family the merriest of Holidays!”
✨ Key Takeaways from Their Feedback:
- ✔ Perfect Fit: Custom sizing eliminated the need for extra wooden borders.
- ✔ Comfortable & Compact: Despite being thinner than standard tatami, the mats provided excellent comfort for both walking and sleeping.
- ✔ Fast Shipping: From Japan to California in just 4 days after production.
5. Why Choose Tokyo Tatami Maker?
This customer’s experience highlights the benefits of ordering from Tokyo Tatami Maker:
- 🔹 Custom Sizes for a Perfect Fit – No need to adjust your room to fit the tatami; we adjust the tatami to fit your room!
- 🔹 High-Quality Japanese Craftsmanship – Made in Japan with authentic materials.
- 🔹 Flexible Customization – Options like full cloth borders, different thicknesses, and various styles available.
- 🔹 Fast & Reliable International Shipping – Receive your tatami anywhere in the world quickly.
6. Transform Your Space with Custom Tatami
If you’re considering tatami for your home, whether in the USA, Europe, or anywhere else, Tokyo Tatami Maker can provide the perfect custom solution.
- 📩 Contact us today for a free consultation and quote!
- 🌏 Experience the comfort of authentic Japanese tatami, no matter where you live.
- 🔗 Explore our collections here: Tokyo Tatami Maker
Responses to a questionnaire about purchasing tatami mats
Q1. Before ordering tatami mats from our company, what kinds of concerns or troubles did you have? What was your desired solution to them?
I was worried about the sizing of the mats and how we would need to have wooden borders built. However, Tokyo Tatami Maker was able to customize their mats and provided a 6 mat solution that fit our room to a T!
2. How did you find out about our tatami mats? (keyword searches, SNS, introduction by other parties, etc.)
Searched for tatami mats on the internet.
3. After finding out about our tatami mats, did you consider applying immediately?
Yes, I was excited about being able to purchase tatami mats that were sourced and built in Japan.
4. What points (which characteristics) were the deciding factors which led to your order?
The ability to customize their mat sizes. We also requested cloth borders on all edges of the mat and TTM was able to do that as well.
5. After actually using our tatami mats, what are your thoughts and feelings on them? Please provide your honest impressions.
We love the mats. Prior to receiving the mats, we were worried about the thickness of the mat as I believe they were approximately 1.18 inches thick whereas most other mats were about 2 inches. However, after consulting with TTM, we decided to go with them. The mats, although thinner than others, felt really compact and very comfortable to walk and sleep on.
6. Any other opinions or views you would like to share with us
The shipping was great as well! The custom mats took about a week to produce and shipped. We received the mats in California 4 days later.
TOKYO TATAMI MAKER delivers Tatami made in Japan to countries all over the world.
Our tatamis are made in Japan using domestic materials.
Not only a standard size, but also you can order a custom size Tatami mat.
It is a free estimate. Please feel free to ask us.
Measuring the room
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https://order-tatami.com/measuring-the-room
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Let’s sleep with shikibuton on tatami.
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[ Cases of tatami mat use by our customers ]