When A customer in California decided to turn a small room in the middle of their home into a tranquil tea room, they faced a common dilemma. They needed authentic-looking tatami mats, but most options available on American websites seemed cheap and did not meet their expectations for quality. This is where TOKYO TATAMI MAKER came into the picture, providing a perfect solution with their high-quality, customizable tatami mats.
Finding the Perfect Tatami Mats
Our customer began their search with keywords like “tatami mat” and “authentic tatami mat,” eventually discovering our website. However, they were initially hesitant to place an order due to unfamiliarity with our site. They reached out via our Instagram account to verify the legitimacy of our business and ask questions about the process. Satisfied with our prompt responses and customer service, they proceeded to explore the various styles and borders we offer.
Customizing for Perfection
The deciding factors for our customer included our ability to provide custom sizes and a wide variety of tatami mat borders. They chose the Classic Black-Heri Tokyo Yellow Long mats for their tea room. This style features the same high-quality materials used in our TOKYO series, ensuring durability and beauty.
Room Specifications and Tatami Layout
Our customer provided the room dimensions via email, which were 130 inches by 125 inches. Based on these measurements, we calculated the appropriate tatami mat sizes and quantities as follows:
- Size A: 32.5″ x 62.5″ x 1.18″ (6 mats)
- Size B: 31.25″ x 65″ x 1.18″ (2 mats)
This configuration ensured a perfect fit for the space, maximizing both functionality and aesthetic appeal.
The Transformation: Before and After
Upon receiving the mats, our customer was thrilled with the result. Here is their feedback:
Hi there! We just received our tatami mats and they are truly beautiful! We love them and are so impressed with the construction, quality, and fit. It makes me wish we had more rooms to put them in!
Before
After
Customer Satisfaction and Feedback
Our customer also participated in our post-purchase survey, sharing their journey and satisfaction with our products.
Q1. Before ordering tatami mats from our company, what kinds of concerns or troubles did you have? What was your desired solution to them?
We had a small room in the middle of the house that we wanted to use as a tea room. We wanted authentic-looking tatami mats, but many of the ones we found on American sites looked cheap. We wanted something that was high quality and that would elevate the space.
2. How did you find out about our tatami mats? (keyword searches, SNS, introduction by other parties, etc.)
keyword search for “tatami mat”, “authentic tatami mat”
3. After finding out about our tatami mats, did you consider applying immediately?
Not immediately. I had never heard of your site and wanted to make sure it wasn’t a scam. I sent a message to your Instagram account asking a few questions about the process and to confirm that it was a valid business. After confirming, we still weren’t sure which tatami mat style or colors we wanted. We waited to complete a few other house projects to understand the aesthetic we wanted for our home, before we got around to ordering the mats.
4. What points (which characteristics) were the deciding factors which led to your order?
The fact that you provide custom sizes, as well as a wide variety of tatami mat borders. We decided we wanted the classic style but with a unique border. It also helped that your customer service was very responsive in answering my questions.
5. After actually using our tatami mats, what are your thoughts and feelings on them? Please provide your honest impressions.
We only just received them, but so far we love them! They are much sturdier than we expected, yet very comfortable and beautiful. We are so happy we purchased them from you. If only we had more rooms to cover with tatami mats! I also really appreciated how quickly the mats were delivered (2 weeks from ordering to delivery).
6. Any other opinions or views you would like to share with us
Keep doing what you’re doing!
Experience the Difference with TOKYO TATAMI MAKER
Our customer’s experience highlights the transformative potential of high-quality, custom tatami mats. If you’re considering adding a touch of authentic Japanese culture to your home, look no further than TOKYO TATAMI MAKER. Our mats can be tailored to your room’s specific dimensions, ensuring a perfect fit and a beautiful finish.
Visit TOKYO TATAMI MAKER to explore our range and start your journey toward creating a serene, elegant space in your home.
[ Cases of tatami mat use by our customers ]
Classic Series