Explore common questions about our tatami products, materials, customization, and international orders.
🟩 Tatami Types & Materials
Q. What types of tatami facing materials do you offer?
A. We proudly offer 100% Japan-made tatami. Our options include:
- Natural Igusa (Ryukyu Tatami / IGUSA Series)
- Sekisui Migusa (TOKYO Series)
- Washi Paper with Resin Coating (ZEN Series)
- Traditional Tatami with Borders (Classic Series)
Q. What are the differences between natural and synthetic tatami?
A.
- TOKYO Series: Made of durable polypropylene, easy to maintain.
- ZEN Series: Washi + resin coating, highly resistant to mold, mites, and fading.
- IGUSA (Natural): Features natural scent and matures from green to golden.
Q. What’s the difference between IGUSA and Classic Igusa?
A. Classic Igusa is more durable, while IGUSA is cost-effective with a similar appearance.
Q. What is the core material used in your tatami?
A. We use compressed wood fiberboard (insulation board). For thicknesses over 40mm, we combine it with Styrofoam for additional support.
🌟 Functionality & Usage
Q. What’s the difference between tatami for flooring and traditional rooms?
A. Flooring-compatible tatami includes anti-slip backing. The core construction is the same.
Q. Which thickness should I choose?
A.
- Standard: 15mm
- 30mm: Offers similar comfort
- Custom thicknesses available with added cost
- Thinner mats reduce step height and ease cleaning
Q. Is mold or mites an issue?
A.
- Natural Igusa: Requires regular ventilation and cleaning
- TOKYO / ZEN Series: Resistant due to non-organic materials
Q. Are your tatami mats compatible with underfloor heating?
A. Yes, especially with our ZEN Series. Default thickness is 13mm. (Custom quote required)
Q. Do you offer pet-friendly options?
A. Yes. TOKYO and ZEN Series are easy to clean and stain-resistant. We also offer “washable tatami” for deeper cleaning needs.
Q. Can I place furniture on tatami?
A. General furniture is fine. Please avoid caster wheels directly on tatami or use a mat.
📏 Custom Sizes & Special Orders
Q. Can I order custom sizes?
A. Yes, we accept millimeter-precise custom sizing. Max width is 1000mm. See our custom order guide.
Q. Can you replace tatami in my existing Japanese-style room?
A. Yes, we can match existing sizes. However, disposal of old tatami is the customer’s responsibility.
Q. Can you make special shapes (cut-outs, rounded corners)?
A. Yes. We accept diagrams or templates for custom shapes.
Q. Can you make bed-size tatami mats?
A. Yes. We can accommodate from single to king-size beds.
🚚 Purchase, Delivery & Payment
Q. What payment methods do you accept?
A. Bank transfer, credit cards, and PayPal.
Q. How long is production and delivery time?
A.
- Custom sizes: approx. 1 week after order confirmation
- Standard items: ship within 1–2 business days
Q. Can I specify the delivery date?
A. Yes, from 7 days after order date. Time slot selection also available.
Q. Do you ship internationally?
A. Yes. We ship to the U.S., Europe, Asia, Australia, and more.
Q. How much do the mats weigh?
A.
- Half-size (15mm): 2.5–3kg
- Full-size: 4–5kg — light enough for most to carry.
Q. Do I have to pay import taxes?
A. Import taxes may apply depending on your country.
These are not included in the product price. The delivery company (e.g. DHL or FedEx) will handle customs clearance and collect the import duties on your behalf.
👉 For reference, we have listed approximate import tax rates by country.
Please note that rates may change, so treat this only as a guideline.
🔗 Import Tax Guide for Tatami – Reference Rates
🏠 Installation, Company Info & More
Q. Can I use tatami in a modern room with flooring?
A. Yes. Our “Okitatami” comes with anti-slip backing, perfect for flooring.
Q. Can I install tatami myself?
A. Yes. Many customers do. Small size differences are absorbed by the mat’s flexibility.
Q. Can I purchase tatami and supply it to my contractor?
A. Yes. We support “direct-to-contractor” purchases.
Q. Who operates TOKYO TATAMI MAKER?
A. TOKYO TATAMI MAKER is operated by TATAMISER Inc., based in Osaka, Japan.
We also have a showroom (by appointment) available.
[ Cases of tatami mat use by our customers ]